Irish Mountain
Running Association

Online entry processed twice

Ian HarrisonApr 25 2022, 9:28amHi,
My entries for Ballyhoura Half and Belmont/Little Sugar Loaf were processed twice.
There was an error during the payment process and I ended up making two purchases.
Is it possible to cancel/refund one of the purchases? Who should I contact about this?

Some additional information - During the payment process I was shown an error page with "Exception Information: Message: Unknown User". I went back home and it didn't appear like any purchase was processed, so I tried again. Then I was shown the same error again, but when I went back to my purchase history it showed both purchases had been processed.
I can provide a screenshot of the error if it's helpful.
Richard NunanApr 25 2022, 1:41pmHi Ian,

If you send an email to Pól will look after you


Ian HarrisonApr 25 2022, 1:43pmThanks Richard