Online entry processed twice
Author | Date | Message |
---|---|---|
Ian Harrison | Apr 25 2022, 9:28am | Hi, My entries for Ballyhoura Half and Belmont/Little Sugar Loaf were processed twice. There was an error during the payment process and I ended up making two purchases. Is it possible to cancel/refund one of the purchases? Who should I contact about this? Thanks Some additional information - During the payment process I was shown an error page with "Exception Information: Message: Unknown User". I went back home and it didn't appear like any purchase was processed, so I tried again. Then I was shown the same error again, but when I went back to my purchase history it showed both purchases had been processed. I can provide a screenshot of the error if it's helpful. |
Richard Nunan | Apr 25 2022, 1:41pm | Hi Ian, If you send an email to payments@imra.ie Pól will look after you Thanks Richard |
Ian Harrison | Apr 25 2022, 1:43pm | Thanks Richard |