Credit Card Payments Issue
| Author | Date | Message |
|---|---|---|
| Jason Dowling | Jul 2 2021, 8:27am | Hi All, We are currently experiencing issues with our credit card payment system. At the moment, cards issued by Bank of Ireland are not being accepted, though that may expand across other banks over time. We have identified the underlying issue and are working on a solution to get this resolved as soon as possible. In the mean-time, your patience is appreciated. Kind Regards, IMRA Committee |
| Eric Llaurado Ortiz | Jul 2 2021, 12:34pm | Hi there, I had this issue yesterday evening. Please let us know when this is sorted out so we can sign up. Many thanks, Eric |
| Richard Nunan | Jul 3 2021, 7:24am | Hi Folks, We are still Working on this issue.Tt requires an update to tHe current payment system. We will have to close purchases until Monday when we hope to have the issue resolved. Thanks for your patience. Richard |
| Richard Nunan | Jul 5 2021, 5:15pm | Apologies folks, continued delays here, almost there. Please bear with us and we hope to have a further update this evening. Regards Richard |
| Barry O'Neill | Jul 5 2021, 6:11pm | I’m having trouble purchasing an entry for the Glenmacnass race. Are we still having card issues? Thanks Barry |
| Roelie Smit | Jul 5 2021, 6:21pm | Debit cards seem to work |
| Barry O'Neill | Jul 5 2021, 6:24pm | I’m trying both a debit and credit cards and neither working. |
| Barry O'Neill | Jul 5 2021, 6:30pm | Just got my debit card to work there now. |
| Emma Hand | Jul 5 2021, 7:01pm | Hi, I can't manage to purchase tickets for glenmacnass or ballyhoura ultra. I'm concerned about ballyhoura because they're closing the entries tomorrow |
| Andy owens | Jul 5 2021, 7:09pm | Same problem here,wont except Visa card. |
| Conor O'Farrell | Jul 5 2021, 7:50pm | Once the issue is resolved, I’m sure that there will be an extension on race entries, if at all possible. |
| Richard Nunan | Jul 5 2021, 10:46pm | Evening, Just some last minute tidying to be done tonight. Online purchases will be available in tge morning. Thanks for your patience. Richard |
| Dominic Manning | Jul 6 2021, 9:25pm | Having the issue here, tried AIB debit and credit cards. |
| Laura Flynn | Jul 6 2021, 9:43pm | What race are you trying to enter Dominic? |
| Stephen Brennan | Jul 6 2021, 10:30pm | I've made several attempts to enter Circuit of Glenmacnass with different cards all through AIB. |
| Jason Dowling | Jul 6 2021, 11:13pm | Hi All, A number of people have contacted us saying they are getting an error similar to: " 505 You cannot use this service from there https://www.imra.ie/ Please contact the merchant " If this happen to you, could you post to this forum thread and just let us know the name of the financial institution that issued your card? We have raised a support ticket with our card processor asking them the reasons why this error has occurred so hopefully we will be in a position to update tomorrow. Thank you for your patience while we try and iron out the issues with the new credit card payment process. Kind regards, The Committee |
| Gordon Place | Jul 6 2021, 11:16pm | BOI debit working ok after a couple of tries with different address format. I think I needed to delete the house number and/or only include Dublin rather than local area that i usually use, in case you are trying that. |
| Helen O'Callaghan | Jul 7 2021, 9:21am | I had trouble with AIB credit card for Bansha but debit card has been accepted. Still not sure if it has gone through for my son as no email returned though the same confirmation message was there. |
| Conor O'Farrell | Jul 7 2021, 9:43am | @Helen. Both you and Joey are entered for Bansha. Can you confirm if the payment appears in your "Purchase History"? |
| Warren Swords | Jul 7 2021, 10:16am | Fair play Jason, trojan work. |
| Robbie Williams | Jul 7 2021, 10:22am | Conor, My payment came out of bank after a few attempts last night. It still was saying that the payment failed on system. So the only way i can think that I am entered is because of my bank statement. The problem is that its not in my Purchase History. I dont appear on the entries list either. The only thing I have is a statement that says I paid €7 to imra, but obviously the bank statement doesnt say what for. |
| Kevin O Brien | Jul 7 2021, 10:27am | I paid my membership last night and I've been charged twice for it. I also paid for the Bansha race but didn't receive a confirmation email. How do I get a refund for the membership and am I registered for the race? |
| Niall Corrigan | Jul 7 2021, 10:29am | Same here. I purchased a replacement chip. I have a debit on my CC but no mention in my purchase history yet. |
| Stephen Brennan | Jul 7 2021, 11:16am | Payment worked this time |
| Thomas Phelan | Jul 7 2021, 12:14pm | Similar story, I purchased entry for Coiltte Crone Caper and while my bank account has been debited, I have not received a receipt nor is it listed in my purchase history. Can I still turn up this evening? Thanks Tom |
| Gerard Dore | Jul 7 2021, 2:47pm | Same here, error 111 Tried visa debit and MasterCard with BOI, neither worked! Trying to book Ballyhoura Moonlight half marathon, any suggestion? Not sure if many places left! |
| Kieran Daly | Jul 7 2021, 3:27pm | Hi Jason If you need some help let me know I run a small website design company so can help or get one of my team to help - kieran@grangewebdesign.com is my email No charge of course. |
| Ailis O Dea | Jul 7 2021, 9:06pm | I have been trying to purchase a ticket for the Ballyhoura half on the 24th with my Permanent TSB debit but to no avail! :( was able to pay my €10 membership last week. |
| Robbie Williams | Jul 7 2021, 9:29pm | Could not purchase last night on bank of Ireland card Used Revolut and it went through straight away |
| Emma Hand | Jul 7 2021, 11:58pm | I'm trying to purchase an antry for the circuit of glenmacnass with my Permanent TSB card and can't. |
| Mick Hanney | Jul 8 2021, 7:44pm | Payment with my debit card worked fine. And the new feature to scan card details worked a treat. |
| Brian O Murchu | Jul 8 2021, 8:32pm | Can I pay in bitcoin? |
| Connie Dottino | Jul 8 2021, 8:57pm | I tried several times to purchase Djouce with a PTSB visa debit and got error 111 each time. Has Djouce been taken off the shop or is it sold out? |
| Mick Hanney | Jul 8 2021, 9:12pm | It was in shop and I purchased soon after 6. Did you check your Purchase History to see if it went through despite the error? |
| Connie Dottino | Jul 8 2021, 9:30pm | It's back on! Just tried again but same error. I checked my purchase history and it hasn't gone through :( |
| Connie Dottino | Jul 8 2021, 9:47pm | Tried again with N26 and it went through. |
| Larry Mahony | Jul 8 2021, 10:09pm | Getting the 111 error with 2 Boi cards. Bought imra membership for 10 but can't buy race entry for 40. |
| Richard Nunan | Jul 8 2021, 11:09pm | Hi Larry, we are still having issues with BOI transactions over 30 euro. If you can use an AIB or revolut it works. We are working to resolve this. |
| Kevin O Brien | Jul 8 2021, 11:46pm | I Still haven't received a confirmation email after I paid 7 euro for the Bansha race. It isn't showing on my purchase history but the money has been taken from my current account. Can I still show up for the race or what do I need to do next? |
| Richard Nunan | Jul 9 2021, 9:21am | Hi Kevin, Let us have a look and i will revert back Thanks Rich |
| Eric Llaurado Ortiz | Jul 9 2021, 9:32am | Hi there, I only use BOI and still not working, I wanted to sign up for the Ballyhoura Marathon and the entries will close today. Will it be another solution or way to go or will I assume that I could not make it? Thanks for your work anyway! |
| Richard Nunan | Jul 9 2021, 10:14am | Hi Kevin, You will get an email this evening to say you are confirmed. You are entered for the race. Thank you. @Eric, Your entry is over 30euro, so it will not work. You can use an alternative card - AIB, Revolout or N26 - We are still working on the payments issue - so keep an eye on tis post for an alternative solution |
| Ailis O Dea | Jul 9 2021, 11:24am | I ordered a Revolut card but won’t have it in time for the deadline of the Ballyhoura half trail run. Is it possible to still purchase a ticket late if there is still availability? No worries if not. Regards, Ailís |
| Kevin O Brien | Jul 9 2021, 5:30pm | Thanks Richard |
| Donal O'Donoghue | Jul 9 2021, 5:49pm | Today, Friday, I got an an Post Currency Card at the local Post Office, which is like a pre-paid MasterCard. But now I see the Ballyhoura entries have already closed ?? Are race entry deadlines going to be extended for people who had all this trouble with online entries ? |
| Aidan Hogan | Jul 9 2021, 6:13pm | No joy for me with Bansha. Tried PTSB and Bunq cards. Errors on both. |
| Richard Nunan | Jul 9 2021, 6:55pm | Hi Donal, For people encountering card issues purchasing an entry for this event please email: brian <dot> flannelly <at> imra <dot> ie with specific race details and contact phone number before 5pm close. Expect to be contacted then tonight" |
| Richard Nunan | Jul 9 2021, 7:00pm | Hi Aidan, We have had successful purchase for under 30 euro today - can you please tell us what error you are getting with the PSTB card and what time. Bansha closed at 5:00pm @Ailis - did you get sorted. There was a post on Ballyhoura & Payment problems posted today at 1:00pm |
| Donal O'Donoghue | Jul 9 2021, 7:20pm | Today was able to book Bansha okay - as a standalone item But not able to book the more expensive Ballyhoura race. In each case, using same Bank of Ireland VISA-Debit card. The Ballyhoura purchase gave me a "111" error always (never saw the "110" error) Error: There was a problem processing your Credit Card (111). The transaction could not be completed. |
| Richard Nunan | Jul 9 2021, 7:33pm | Thanks Donal, we are still having issues with payments over 30 euro. If you go the Ballyhoura Payments forum post. You will see Brian's email address. Please email him and he will process your entry. |
| Aidan Hogan | Jul 9 2021, 8:54pm | Don’t worry about it Richard. I thought the deadline was 6pm so it was about 5:50pm (last minute as usual!) when I was trying to pay. Can’t remember the exact error code tbh. |
| Richard Nunan | Jul 15 2021, 9:24pm | Hi Folks, We still have a number of people having issues with Payments and receiving a "110" issue. You are more than likely in this case using your ipad or phone. Can please update your mobile app. There latest update that all banks have released will enable 3D Secure 2 on your app. Thanks Richard |
